Website Warranty

MARQUET Digital is committed to providing quality services to you and this warranty outlines our ongoing obligations to you in respect of of your warranty period for your new website.

The warranty of your website outlines the obligations of MARQUET Digital and your rights regarding your new website and the development process of your website. . This warranty should be considered as an extension of, or complement to, your existing consumer rights and guarantees under the Australian Consumer Law, and not a replacement for those rights.

If you would to discuss further or have any questions, please email support@marquetdigital.com.au or log a support ticket via the Client Portal.

Warranty period

The warranty period covers your website for 1 month from the live date. Any bugs that are brought to our attention during this period will be fixed without charge in a time frame to be negotiated with you, the client.

Warranty coverage

The warranty covers any defects, bugs or other service issues resulting from the development process. A ‘bug’ is considered any website feature which no longer functions as it did during the user testing phase. A ‘defect’ is considered a significant issue that impedes the main functionality of your website.

Warranty exclusions

The warranty does not cover:

  • Any changes made to the website via yourself or any other third party;
  • Any issues caused directly by
    • Your web hosting provider;
    • Your domain name administrator;
    • Transferring your web hosting service to a new provider;
    • Your email service or provider;
    • Your WordPress core, theme or plugins;
    • Third party plugins or modules, not installed during the web development process
    • Addition of custom code

Technical support

Any technical support or extensive queries to deal with issues or site maintenance outside the three (3) months free maintenance period, i.e. three (3) months from the date of launch, will be charged at the standard published hourly rates.

Browsers and mobile devices

Your website is tested on major browsers to ensure the functions of the website are not impeded. We cannot guarantee all design and features will function as expected due to the non-standard systems of the different browsers.

Your website is developed with responsive design practices with the elements on your website being shuffled to fit the majority of smartphones and tablet devices. It is not possible to ensure the display and render of elements on all devices for the different manufacturers.

If you would to discuss further or have any questions, please email support@marquetdigital.com.au..